100% of the event cost is required in order to reserve your event booking. In order to protect our time, effort, and scheduling availability, 50% of the total cost of your booking is non-refundable.

If a booking is canceled by the customer at least one week prior to the event, 50% of the event fee will be refunded. The remaining 50% cannot be applied to a new booking. Cancellations made less than one week prior to the event will not receive a refund- regardless of weather, regardless of illness, regardless of whether or not a sorcerer turned your party guests into newts. Cancellations made on our end will receive a 50% refund and have the remaining 50% of their event fee applied as credit toward a future event.

Miss Pixie Tangerine has extensive experience working with children and adults with special needs. Nobody is ever forced to interact with Miss Pixie, and she will not take it personally if your kiddo prefers to watch from afar!

While Miss Pixie is a firm believer in the age old mantra “the show must go on!,” it is STRONGLY encouraged that you are prepared with a backup plan where weather is concerned. Rain causes irreversible damage to costuming that even pixie dust cannot fix!

For performer safety, please have an air conditioned indoor option prepared if the temperature is expected to be above 100° F.

In the event of fires, AQI will be verified via the fire.airnow.gov and iqair.com websites. If the air quality index is above 150 as of 9am on the day of your event, and you are unable to provide a sealed (doors and windows closed) indoor location, your booking will be cancelled.

Events cancelled by The Ojai Pixie due to weather complications will not be eligible for refund.

Miss Pixie can visit all kinds of places- Parks! Offices! Outdoor Markets! Schools! Restaurants! Houses! Ballrooms! Convention Centers! Pirate Ships!

You betcha! A QR code for Miss Pixie’s payment app is displayed at nearly all events, and can also be found by scanning the code on the back of her business cards. Tips are never required, but they are a tangerine-tastic way to show her if you think she did a particularly spectacular job!